Liberty Health Sciences can only replace manufacturer-related defects or failures on medicinal products (this excludes devices). Any products that are damaged due to user error, negligence, or misuse cannot be replaced, exchanged, or returned. Liberty Health Sciences is unable to accept returns for empty pods or cartridges.
PAX and G-Pen offer 1 year manufacturer warranties. All PAX Era or G-Pen device returns must be submitted through the manufacturer.
Liberty Health Sciences is unable to accept product returns for reuse or resale. All products with manufacturer defects or failures must be inspected at one of our dispensary locations by the manager on-staff. If a Liberty Health Sciences manager notes that a product is defective or failed due to manufacturer error, the product can be replaced or a credit can be applied to your account for your next purchase. The returned product will then be disposed of through the proper channels and protocol.
All manufacturer defects must be returned within 14 days of the date of purchase.